If you need any special assistance at the show, please take a look below at everything we offer. Click on any of the titles to expand it. If you have any other questions at all please just get in touch.
Helping you enjoy your visit
Booking your tickets - Trade
If you have any special requirements, please call our Box Office on the telephone number below. They will be happy to help.
Box Office Telephone number: + 44 (0) 843 178 1928 (The box office number is open until 6pm)
BOOKING YOUR TICKETS - public
If you have any special requirements please call + 44 (0) 844 581 1420. They will be happy to help you with any inquiries.
CARERS ADMITTED FREE
If you need to bring a companion, assistant or guide with you to the show to maximise your enjoyment, then that carer will be admitted free of charge*. Please make this clear when you book your tickets.
You can pick these up from the trade registration desk on the trade days (12th-13th) or from the media centre on the public days (14th-15th).
*If purchasing VIP tickets, carers will need to pay the difference between the standard ticket and the VIP packages.
LIVE ACTION ARENA
If you have any special requirements or are a wheelchair user and wish to remain in your wheelchair for the duration of the session, please call the relevant box office number for either trade or public to book your Live Action Arena session. If you do not have a valid wheelchair ticket we will do our utmost to accommodate you, but you may be turned away if the session is full.
Our box office will also help find the most convenient seating for visually impaired visitors. Please note that all ticket sales are allocated on a first come first served basis.
Induction loops are fitted to ticket sales points, information points, show guide sales points, all show feature demonstration areas, Press Office and the Organisers’ Office.
Guide, assistance and hearing dogs are admitted into the show.
ACCESS & PARKING
If travelling by train disembark at Birmingham International Station. Access to The NEC is via the skywalk. All levels of The NEC are accessible to wheelchair users, via ramps or lifts. The Atrium & piazza entrances have automatic doors.
If travelling by car, parking is £12 for any vehicles displaying a blue badge in the nearest available car park. Additional parking is also available in the main car parks and are serviced by free shuttle buses which are accessible to wheelchairs. On arrival at The NEC, traffic officers will direct you to the main disabled parking area for the show.
IMPORTANT CHANGES TO CAR PARKING - please click here for information from the NEC regarding car parking charges.
The NEC have Male and Female wheelchair accessible toilets.
In the event of a medical emergency please notify a member of security or any member of the Show team who will be pleased to help you. Alternatively contact the medical centre on 2222 using the internal telephone situated at the entrance to each hall.
If you have any queries not answered above please contact The NEC on 0844 581 0700.